Refund and Returns Policy

At Ftron Technology, we are committed to delivering high-quality products and exceptional service to our customers. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to make the return process as simple and hassle-free as possible.

Please take a moment to review our policy and procedures below.

1. General Return Policy

  • Eligibility for Return: Returns are accepted only for products that are unused, unopened, and in their original packaging. Items that have been opened, used, or altered in any way, including but not limited to satellite equipment, electronics, and products with security seals, are non-returnable unless defective or incorrect.
  • Return Window: We accept returns for eligible products within 14 days from the date of delivery. After 14 days, we regret that we cannot offer a refund or exchange.
  • Condition of Returned Products: All returns must be in the same condition as when you received them, with no damages, missing parts, or signs of use. Products that do not meet these criteria may not be accepted.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our support team at support@ftron.net. Provide your order number, product details, and a reason for the return.
  • Return Instructions: Once your return request is processed, we will send you the necessary return instructions. Please follow these instructions carefully to ensure that the return is processed smoothly.
  • Return Shipping: The cost of return shipping is generally the responsibility of the customer, unless the return is due to a defect or error on our part. If the product is faulty or incorrect, we will cover the return shipping costs.

3. Refund Policy

  • Eligibility for Refund: Refunds are only issued for products that meet the following criteria:
    • Returned within 14 days of delivery.
    • Unused, unopened, and in original condition.
    • The return has been authorized through our support team.
  • Refund Processing Time: Refunds will be processed once the returned item is received and inspected. Please allow up to 7-10 business days for the refund to be processed. The refund will be credited to the original payment method used for the purchase.
  • Partial Refunds: If the returned product shows signs of use, is damaged, or is missing parts, we may issue a partial refund based on the condition of the item.

4. Defective or Damaged Items

If your product is defective, damaged during shipping, or is not the item you ordered, please contact us immediately within 7 days of receiving the product. We will arrange for a return, and you will be provided with a full refund or a replacement, depending on your preference and product availability.

5. Exchanges

  • We do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the item you wish to receive.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened, used, or altered products.
  • Downloadable items, software, or licenses.
  • Custom-made or personalized products.
  • Products marked as non-returnable at the time of purchase.

7. Shipping Charges

  • Shipping fees for returns are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective products).
  • For returns due to a fault on our end, we will cover the return shipping cost. Please contact us for return shipping instructions.

8. Cancellation Policy

  • You may cancel your order within 24 hours of purchase if the item has not been shipped. After 24 hours, the order cannot be canceled, but you can follow the regular return procedure if the product is eligible.

9. Customer Support

If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at support@ftron.net. Our team is available to guide you through the process and ensure that your return is handled as efficiently as possible.

10. Contact Information

For any queries or support requests, please contact us via email at support@ftron.net. We are here to help you and will respond promptly to ensure your experience with Ftron Technology is as smooth as possible.

This policy is designed to ensure that you have a clear understanding of your rights and responsibilities when making a return or refund request. Thank you for choosing Ftron Technology. We appreciate your business and look forward to serving you again.